Refund Policy

Returns + Exchanges

Unfortunately, due to our products being handmade, we cannot accept returns or exchanges. This policy ensures the freshness of our products. However, we want you to love your product as much as we love making them for you. Should there be anything in the way of total satisfaction, please contact us within seven days of your order being received so we can find an agreeable solution. Please note gift cards and shipping charges (paid directly to our provider) are non-refundable. 

The Motto Organics is not responsible for any additional shipping costs for returns & exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to The Motto Organics.

Order Not Received + Damaged

Please email info@themottoorganics.com to report any damages or orders not received*. We want to please our customers and will try to resolve any issue which may arise. Please report damages within 24 hours of delivery receipt. We will require documentation, so please be prepared to send e-mailed photos of the damage.

We ask that you please keep in mind that all our products are handmade and natural. There may be variations from batch to batch (e.g. color changes).

*Please note that we do not offer replacements for incorrect addresses or shipments shown as "delivered" in tracking update. If a shipment was sent to an incorrectly entered address, the cost to reship is the sole responsibility of the recipient.

Cancellations

If you wish to cancel or modify your order this will only be possible if it hasn't been processed yet. Please note a 10% restocking and payment processing fee will be charged for all orders that are cancelled. Shipping charges will not be refunded once order is placed. This charge is used to cover our fees incurred by processing electronic payments.

Payment

We offer secure online ordering and accept Visa, MasterCard, American Express, Discover, and PayPal.

Sales tax is required on orders shipped within New Jersey  at the local tax rate.

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